An item may be returned or exchanged as long as it is within 7 days of receiving the item. The item must be in the original unused condition as originally shipped to the customer. It must also be in the original packaging and have tags attached (if applicable). Please include the name you used when you placed the order on all returns.
Please do not send your purchase back to the warehouse. Please contact us for a return authorization number at email@example.com
Returns | Sale & Final Sale Item(s)
Only regular priced items may be returned for in store credit. Unfortunately any sale item(s) ending in .97 are final sale and cannot be used for credit. Premium brands such as Vervet I Flying Monkey, Judy Blue, Buddy Love, Sundry, Thrift & Supply, Z Supply, ALL intimates, shoes, swim and skincare ARE FINAL SALE. No exceptions.
Return Shipping Fee
All original shipping fees are non-refundable. Return shipping is the responsibility of the customer.
Flat Rate Shipping
All orders under $100 ship for a flat rate of $7. This shipping cost is non-refundable and will not be refunded if you return any item(s).
All orders over $100 ship for free.
See refund policy for more details.
Online Exclusives Shipping Policy
ALL ONLINE EXCLUSIVE ITEMS TAKE APPROXIMATELY 5 -7 BUSINESS DAYS TO PROCESS. SELECTING FREE INSTORE PICKUP WILL ADD AN ADDITIONAL 2 BUSINESS DAYS FOR PROCESSING.
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.
After you place an order it will be processed within 6 hours unless your order is placed after 5PM CST, or on a non-business day (Saturday or Sunday and/or Holidays, in that case your order will be processed the following business day). Domestic orders may arrive in 5-10 business days.
Ritual is not responsible for any lost or stolen packages once they leave our warehouse.