An item may be returned or exchanged as long as it is within 7 days of receiving the item. The item must be in the original unused condition as originally shipped to the customer. It must also be in the original packaging and have tags attached (if applicable). Please include the name you used when you placed the order on all returns and you will receive in store credit only.
We do not offer refunds. If you would like to exchange an item please let us know what size you would like to exchange for on the packing slip that was shipped with your items.
Please do not send your purchase back to the warehouse. Please contact us for a return authorization numberat firstname.lastname@example.org
Returns | Sale & Warehouse Sale Item(s)
Only regular priced items may be returned for in store credit. Unfortunately any sale item(s) are final sale and cannot be used for credit.
Return Shipping Fee
All original shipping fees are non-refundable. Return shipping is the responsibility of the customer.
Flat Rate Shipping
All orders under $100 ship for a flat rate of $7. This shipping cost is non-refundable and will not be refunded if you return any item(s).
All order over $100 ship for free.
See refund policy for more details.
**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.
After you place an order it will be processed within 6 hours unless your order is placed after 5PM MST, or on a non-business day (Saturday or Sunday and/or Holidays, in that case your order will be processed the following business day). Domestic orders may arrive in 5-10 business days.
Ritual is not responsible for any lost or stolen packages once delivered.